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15k Sign Up Bonus for Help Desk Support, Cebu City in Cebu City, Central Visayas

Technical

DNA Micro Outsourcing, Inc is in IMMEDIATE need of Help Desk Support to join our team!!!
 
 
Responsibilities
 
* Level 2 contact and problem resolution for all internal and external customers related to hardware, software, and services
* Monitor the health and availability of all IT services and address or escalate issues
* Responsible for the creation and ongoing updating of Help Desk standard operating procedures
* Gather, input and analyze data for scheduled reports delivered to internal and external customers
* Assist in the scheduling coordination of professional services staff
* Additional duties as assigned
 
Qualifications
 
* 2+ years experience providing remote support
* College Degree
* Outstanding communication skills and the ability to provide IT support by telephone, e-mail, and/or virtually
* Advanced support/troubleshooting knowledge of the following:
o Microsoft Windows 7 and newer
o Internet browsers and plugins including but not limited to IE, Chrome, and Firefox
o Productivity software including but not limited to the Microsoft Office product suite and Adobe Acrobat
o Virus and system healthmonitoring and remediation
o Backup jobs and scheduling
o Desktop and laptop computer hardware and peripherals
 
* Basic to intermediate support/troubleshooting knowledge of the following:
 
o TCP/IP networks
o DNS
o DHCP
o Firewall concepts and configuration
o Switching concepts and configuration
o Routing concepts and configuration
o Microsoft Server 2008 R2 and newer
o Virtualization technologies (VMWare, Hyper-V)
o Cloud computing concepts
 
*Must possess good language skills and excellent people skills
*Must be willing to work on a night shift
 
 
***Great compensation package awaits successful candidate
*** salaries are "always" CONFIDENTIAL and shall be discussed upon hiring.
***15K Sign Up Bonus
***Weekend rest days (unless you are required otherwise) 
 
Interested parties may send their resume below or drop them at Rm. 302, 3rd Flr., MIT Bldg., 117 Gorordo Avenue, Lahug Cebu City(bldg. beside Jollibee Square JY). Look for Lou/Daphne.
 
Office hours: Tuesday - Saturday 6:00 AM – 3:00 PM
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