WFM Supervisor for Cebu, Cebu City in Cebu City, Central Visayas
Job Description:
- Responsible for leading a team of schedulers.
- Responsible for the performance of this team on its defined objectives.
- Act as the WFM point of contact for all assigned projects.
- Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
- Recommend procedural and operational guideline changes to improve communications and operational efficiency.
- Maintain confidentiality relative to organizational strategies, objectives, and practices.
- Participate in functions/meetings as required. Work on special projects as needed.
- Responsible for planning, creating and communication of schedules for one or multiple projects.
- Headcount tracking and Capacity planning for assigned project/s. Forecasting headcount, call capacity, SL delivery on a regular basis.
- Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management.
- Carrying out regular reporting and data management activities around scheduling and capacity planning.
Required Skills:
- Minimum 2 year call center experience in Workforce Management team. Proficient in MS Excel.
- Proficient in any WFM tool (preferably IEX). Good analytical and numerical ability. Good oral and written communication skills.
- Flexible schedule and impeccable attendance record. If internal candidate, must be well-versed in TPS.
Requirements:
- Education: College Graduate Course: Anything
- Experience: 1-4 Years Current Position: Scheduling Analyst
- Course: Anything
For more information about our company, visit our website:
http://www.teleperformance.ph
How to Apply
Walk-in Today at:
Teleperformance Cebu
Cebu – Insular Life, Cebu Business Park
3/F Insular Building
Cebu Business Park, Cebu City
Mondays to Saturdays 10:00 AM – 7:00 PM
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