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Seeking: SUPERVISOR FOR FINANCIAL ACCOUNT, Cebu in Cebu City, Central Visayas

Management

Your work entails the following: 1. An Account Dedicated Supervisor responsible for all client communications, conflict resolution, and compliance on client deliverables of the Account. 2. Reviews all major deliverables (i.e. reports, statistics analysis, performance tracker, etc.) to ensure quality standards and client expectations are met. 3. Ensures that client issues are dealt with in an efficient manner, informing the Operations Manager or VP for Operations of any problems that may arise. 4. Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. 5. Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable. 6. Aware and in pursuit of opportunities for account growth. 7. Communicates the client's goals and represent the client's interests to the team. 8. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. 9. Understanding of company capabilities and service, and effectively communicates all offerings to the client. 10. Reports to the Operations Manager, providing regular input on all account activity, including status and call reports on a weekly basis. 11. Attend, participate and fulfill company designated projects. 12. Manifest the four core Values of the company (Commitment, Integrity, Teamwork and Excellence) including utmost loyalty to the company. 13. Participate, Initiate and Complete task or project assigned by the company to develop processes aimed to enhance services. In addition, perform and complete any other task assigned.
Location
6000 Cebu
Company
eBusiness BPO
Experience
No experience needed.
Education
-
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